At KASTTANA, we are more than just a call center – we are a customer experience powerhouse.
Headquartered in the United States, our company was built on the belief that every interaction matters and every client deserves excellence.
With a proven foundation in North America, we recognized the rising global demand for agile, multilingual, and cost-effective support solutions. That’s why we strategically expanded into Istanbul, Turkey and Amman, Jordan – vibrant hubs that bridge regions, rich in talent and opportunity
At KASTTANA, our mission is to deliver exceptional customer engagement through multilingual, AI-enhanced, and people-driven solutions. We are committed to helping businesses scale with confidence by offering secure, scalable, and cost-effective support from our strategically located hubs in the United States and Turkey.
To be a global leader in customer experience solutions — uniting world-class talent, advanced technology, and cultural intelligence to empower businesses and elevate human connection.
At KASTTANA, we are more than just a call center – we are a customer experience powerhouse. Headquartered in the United States, our company was built on the belief that every interaction matters and every client deserves excellence.
With a proven foundation in North America, we recognized the rising global demand for agile, multilingual, and cost-effective support solutions. That’s why we strategically expanded into Istanbul, Turkey – a vibrant hub that bridges Europe and Asia, rich in talent and opportunity.
At KASTTANA, our mission is to deliver exceptional customer engagement through multilingual, AI-enhanced, and people-driven solutions. We are committed to helping businesses scale with confidence by offering secure, scalable, and cost-effective support from our strategically located hubs in the United States and Turkey.
To be a global leader in customer experience solutions — uniting world-class talent, advanced technology, and cultural intelligence to empower businesses and elevate human connection.
We are fully compliant with GDPR, and our operations follow ISO-certified standards – ensuring security, efficiency, and trust in every interaction.
By anchoring ourselves in North America, Europe, and the Middle East, KASTTANA forms a perfect business triangle that connects three powerhouse regions. This unique positioning gives our clients unmatched coverage, cross-cultural expertise, and 24/7 service continuity – creating a truly global service platform built for performance, reliability, and human connection.
KASTTANA is a global customer experience powerhouse, combining U.S. business excellence with the multilingual talent and strategic positioning of Turkey and Jordan.
Headquartered in the United States, with offshore hubs in Istanbul, Turkey and Amman, Jordan, we deliver agile, scalable, and cost-effective support solutions tailored to modern businesses. This geographic footprint creates a perfect business triangle connecting North America, Europe, and the Middle East, giving our clients unmatched coverage, cross-cultural expertise, and 24/7 service continuity.
Our multilingual teams (English, Turkish, Arabic, French, and more) are supported by AI-enhanced technologies and ISO-certified processes to ensure secure, efficient, and reliable operations. Whether you are a startup looking to scale or a global enterprise optimizing costs, KASTTANA provides the tools, talent, and technology to elevate your customer journey.
KASTTANA is a U.S.-headquartered call center and customer experience provider, delivering multilingual, omnichannel support to businesses worldwide. Built on a foundation of operational excellence, customer-first culture, and technological innovation, KASTTANA serves as a trusted partner for companies looking to streamline service delivery, enhance client satisfaction, and expand globally.
With the successful launch of our offshore branch in Istanbul, Turkey, we’ve extended our capabilities to tap into a talented, multilingual workforce at the crossroads of Europe and Asia. This strategic move enables us to provide cost-effective, scalable, and high-quality solutions tailored to the evolving needs of our clients — from startups to enterprise-level organizations.
At KASTTANA, we don’t just provide customer support — we deliver strategic value by positioning ourselves at the crossroads of three global powerhouses: North America, Europe, and the Middle East.
With headquarters in the United States and offshore hubs in Istanbul, Turkey and Amman, Jordan, our operations are built on a foundation of global reach, cultural diversity, and cost efficiency. This unique footprint forms a perfect business triangle, allowing us to provide seamless, multilingual, and around-the-clock support for clients across industries.
The KASTTANA Advantage:
Strategic Global Presence: North America for business excellence, Istanbul as the bridge to Europe, and Amman as a gateway to the Middle East.
Multilingual Talent Pool: English, Turkish, Arabic, French, and more.
Cost-Effective Operations: Competitive labor markets without compromising quality.
24/7 Service Continuity: Around-the-clock support across time zones.
Cutting-Edge Technology: AI-enhanced engagement, omnichannel solutions, and ISO-certified processes.
Cultural Expertise: Deep understanding of Western, European, and Middle Eastern markets.
With KASTTANA, you’re not just outsourcing — you’re partnering with a company strategically placed to drive your growth on a global scale.
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Strategically based in Istanbul, we blend the agility of a startup with the operational excellence of a global enterprise. Our multilingual, highly trained agents deliver 24/7 support in English, Arabic, Turkish, French,
and more – ensuring your customers feel heard, understood, and valued.
What sets us apart?
Cultural fluency meets communication precision:
We speak your customer’s language – and understand their mindset.
AI-enhanced operations with a human touch:
From intelligent routing to sentiment analysis, we use smart technology to deliver faster, better, and more personalized service.
Scalable teams tailored to your growth:
Whether you’re handling seasonal spikes or launching new campaigns, we adapt swiftly without compromising quality.
Security-first, compliance-aligned:
Security You Can Trust, Protection You Can Count On
When you choose KASTTANA, you’re not outsourcing. You’re upgrading.
Our decision to expand into Istanbul is driven by its role as a true global crossroads. Strategically positioned between Europe and Asia, Istanbul offers a rich blend of cultural diversity, advanced infrastructure, and international connectivity.
Key Advantages of Istanbul:
Multilingual Workforce: Skilled professionals fluent in English, Turkish, Arabic, French, and more.
Cost Efficiency: Competitive labor costs without sacrificing quality.
Connectivity: A hub linking Europe, the Middle East, and Asia with strong transportation and digital infrastructure.
Cultural Bridge: A city that seamlessly blends Western business practices with Eastern adaptability.
By anchoring in Istanbul, KASTTANA delivers services that resonate across both European and global markets.
Our presence in Amman reflects a commitment to strengthening ties with the Middle East while offering clients deeper regional expertise and access. Amman is known for its educated workforce, growing technology sector, and its stability as a business hub in the region.
Key Advantages of Amman:
Gateway to the Middle East: Direct cultural, linguistic, and geographic access to Arab markets.
Skilled Talent Pool: Strong emphasis on education, producing multilingual professionals in customer service and technology.
Cost-Effective Labor Market: Providing high-quality service at competitive costs.
Regional Stability: A reliable base for international companies seeking sustainable operations in the Middle East.
By expanding into Amman, KASTTANA ensures that clients benefit from both regional specialization and global reach.
Together, Istanbul and Amman complement each other — forming two pillars of KASTTANA’s offshore strategy and completing the perfect triangle with North America for worldwide customer service excellence.