In the highly competitive world of retail and e-commerce, delivering fast, reliable, and personalized customer service is the difference between a sale and a lost customer. KASTTANA empowers online retailers, brick-and mortar stores, and omnichannel brands with seamless, multilingual customer support and order management solutions—built to scale and perform.

Impact on Retail & E-Commerce Businesses:

• 24/7 Order & Delivery Support

Our agents handle order placement, shipment tracking, returns, cancellations, and delivery coordination—day or night.

• Product Inquiries & Live Recommendations

We assist shoppers with product details, availability checks, sizing guidance, and suggestions—converting browsers into buyers.

• Multilingual Global Customer Care

Engage shoppers across borders with support in English, Arabic, Turkish, French, and more—ideal for international e-commerce operations.

• Cart Recovery & Retention Campaigns

Reduce abandonment with outbound follow-ups, personalized offers, and loyalty-based engagement.

• Complaint & Escalation Handling

Defuse issues before they become negative reviews with trained professionals who provide fast, empathetic resolution.

• Seasonal & Promotional Scalability

Easily ramp up support during holiday sales, product drops, or marketing campaigns without increasing in-house overhead.

Why Retailers & E-Commerce Brands Choose KASTTANA:

• Omnichannel Presence across phone, live chat, email, and social media
• Conversion-Boosting Conversations that lead to more sales
• Seamless Integration with Shopify, WooCommerce, Magento, and major CRMs
• Live Insights & Reports on buyer behavior, call trends, and customer satisfaction
• Lower Support Costs through our offshore Istanbul-based model with enterprise-grade service

Why wait to deliver the retail experience your customers deserve?

Partner with KASTTANA—where customer care meets conversion.

At KASTTANA, we understand that in healthcare, every interaction matters. Our specialized call center solutions are designed to enhance patient experience, reduce administrative burden, and elevate operational efficiency for hospitals, clinics, insurers, and healthcare providers.

Impact on Healthcare Businesses:

• 24/7 Patient Access & Support:
  Ensure patients always have someone to reach—whether it’s booking appointments, answering medical inquiries (non-diagnostic), or managing follow-ups—even after office hours.
• Multilingual Communication:
  With fluent support in English, Arabic, Turkish, French, and other regional languages, we bridge language barriers and build trust with diverse patient communities.
• HIPAA & GDPR-Compliant Operations:
  Our infrastructure and protocols are built around the highest data protection standards, ensuring compliance and confidentiality at every level.
• Reduced Workload on Medical Staff:
  By outsourcing administrative and non-clinical support tasks (appointment setting, insurance verification, reminders), your team can focus more on patient care.
• Real-Time Reporting & Analytics:
  Gain access to performance dashboards and insights, helping you measure KPIs like call resolution rates, patient satisfaction, and more.
• Cost-Effective Workforce Scaling:
  Scale up or down based on patient volume and seasonal trends—without the need for long-term staffing

Why Healthcare Companies Choose KASTTANA:

• Trained Agents with healthcare-specific knowledge and soft skills to handle sensitive conversations
• Seamless Integration with EMRs, CRM systems, and scheduling platforms
• Omnichannel Support including phone, email, chat, and SMS to meet patients where they are
• Reduced Operational Costs through our offshore location in Istanbul without sacrificing quality
• Accelerated Growth by focusing on your core services while we handle customer communications

Why wait to transform your patient engagement strategy?

Partner with KASTTANA today—where care and communication come together.

In the logistics industry, timing, transparency, and communication are everything. At KASTTANA, we support freight companies, shipping providers, warehousing services, and third-party logistics (3PL) operations with real-time, reliable, and multilingual customer support—ensuring your supply chain runs smoothly from end to end.

Impact on Logistics Businesses::

• 24/7 Shipment Tracking & Status Updates:
  Keep customers, drivers, and partners informed around the clock with instant updates, ETA confirmations, and proactive communication in case of delays.
• Multilingual Communication with Global Partners:
  Our agents support English, Turkish, Arabic, French, and other languages to manage vendor and client communications across borders.
• Driver Dispatch & Coordination:
  Real-time support for dispatchers and drivers, including route changes, emergency support, delivery confirmations, and escalation handling.
• Customer Inquiry & Issue Resolution:
  We handle inbound calls and messages related to shipping inquiries, lost or delayed parcels, billing questions, and account updates—so your core team can stay focused on operations.
• Returns, Claims, and Documentation Support:
  Streamline your returns process and ensure all parties have the right paperwork and guidance to minimize delays and errors.
• Scalable Support During Peak Seasons:
  During holiday surges or shipment booms, instantly scale your communication support without the need for internal hiring.

Why Logistics Companies Choose KASTTANA:

• Always-On Support for customers, vendors, and partners
• Improved Visibility & Control over every touchpoint in the supply chain
• Seamless Integration with dispatch software, tracking systems, and CRMs
• Live Reporting & Dashboards to monitor KPIs like response time, resolution rates, and customer satisfaction
• Cost-Effective Operations from our offshore location in Istanbul, offering high-quality service at lower costs

Why wait to streamline your logistics communication?

Partner with KASTTANA today—where speed meets service.

In a fast-moving and service-driven industry like food and hospitality, every customer interaction can influence brand loyalty, reputation, and revenue. KASTTANA helps restaurants—from single-location venues to global franchises—streamline reservations, manage delivery communications, and provide superior guest support, all through a centralized, multilingual, and cost-effective call center operation.

Impact on Restaurant Businesses:

• 24/7 Reservation & Order Support:
  Never miss a booking or food order. We handle phone, chat, and online reservations, even during peak hours or after closing.
• Seamless Delivery & Pickup Coordination:
  Our agents manage order confirmations, delays, driver coordination, and customer inquiries—reducing errors and boosting satisfaction.
• Multilingual Guest Support:
  Serve a diverse customer base with fluent assistance in English, Arabic, Turkish, French, and more—ideal for tourist hubs and international chains.
• Handling Complaints & Customer Feedback:
  Our trained team professionally manages complaints and feedback before they escalate to negative reviews—protecting your brand.
• Promotions, Loyalty Programs & Upselling:
  Promote events, introduce menu specials, and help customers enroll in loyalty programs or redeem rewards during calls.
• Peak Time Coverage Without Extra Hiring:
  Scale support during lunch, dinner, holidays, or event rushes—without hiring additional in-house staff.
  
  

Why Restaurants Choose KASTTANA:

• No Missed Calls – every inquiry, order, or reservation gets answered
• Increased Table Turnover & Efficiency with faster guest handling
• Multilingual Communication for global tourists and local communities
• Service Insights through real-time reporting on call volume, order trends, and feedback
• Reduced Overhead by outsourcing operations to our Istanbul-based center with world-class talent
  
  

Why wait to elevate your guest experience?

Partner with KASTTANA—where every order, every guest, every moment matters.

In today’s hyperconnected world, customer expectations in telecom and technology are at an all-time high. At KASTTANA, we empower telecom providers, software companies, hardware manufacturers, and digital platforms with expert-level customer engagement, multilingual technical support, and scalable communication solutions—all from a cost-effective offshore hub.

Impact on Telecom & Tech Companies:

• 24/7 Tier 1 & Tier 2 Technical Support:
  Resolve connectivity issues, troubleshoot devices, guide users through installations, and escalate complex cases with expert precision—anytime, anywhere.
• Product & Service Onboarding:
  Educate customers on how to use your services, apps, and devices to maximize satisfaction and reduce early churn.
• Multilingual Support for Global Users:
  Offer real-time assistance in English, Turkish, Arabic, French, and more—ideal for international markets and diverse user bases.
• Churn Reduction & Retention Campaigns:
  Our agents can re-engage inactive users, handle cancellations, and offer tailored solutions to keep customers loyal.
• Sales & Upselling Support:
  Drive revenue by promoting upgrades, data packages, device accessories, or premium subscriptions—through warm outbound and inbound sales campaigns.
• Scalable Helpdesk for Product Launches:
  Instantly expand your customer support capacity during product rollouts, major updates, or market expansions.

Why Telecom & Tech Firms Choose KASTTANA:

• Technically Trained Agents who understand digital products and user behavior
• Omnichannel Support across voice, live chat, email, and social platforms
• Smooth Integration with CRM, helpdesk software, and ticketing systems
• Real-Time Analytics on user issues, trends, and satisfaction metrics
• Global Reach, Local Cost via our Istanbul-based center with world-class standards

Why wait to upgrade your customer engagement?

Partner with KASTTANA—where technical expertise meets human connection.

In the fast-paced world of travel and tourism, every second counts. At KASTTANA, we help travel agencies, airlines, tour operators, hospitality brands, and booking platforms deliver seamless, multilingual customer experiences— 24/7, worldwide.

Impact on Travel & Tourism Businesses:

• 24/7 Multichannel Booking & Support:
  From flight reservations and hotel bookings to itinerary changes and cancellations, our agents handle it all—through phone, email, chat, or SMS—day or night.
• Multilingual Service for Global Travelers:
  Support your customers in English, Arabic, Turkish, French, and other regional languages to eliminate language barriers and increase customer satisfaction.
• Crisis & Delay Management:
  Provide real-time updates and personalized support during delays, emergencies, and last-minute changes—turning disruption into loyalty.
• Upselling & Cross-Selling Opportunities:
  Our trained agents don’t just answer questions—they help boost your revenue through smart upselling of packages, insurance, upgrades, and add-ons.
• Seasonal Flexibility:
  Easily scale your team during peak travel seasons without the challenges of long-term hiring or high overhead.
• Improved Guest Experience & Retention:
  Faster response times, personalized service, and professional support lead to better reviews, repeat business, and higher brand credibility.

Why the Travel Industry Trusts KASTTANA:

• Global-Ready Support for travelers around the clock and across time zones
• Omnichannel Capabilities to connect with travelers on their preferred platforms
• Seamless System Integration with booking engines, CRM, and property management systems
• Data-Driven Insights to optimize campaigns, improve service, and understand traveler behavior
• Cost-Effective Service based in Istanbul, blending affordability with quality

Why wait to take your travel brand global?

Join KASTTANA today—where world-class customer care takes flight.