Andy Odeh, Founder and Operations Director of KASTTANA, leads a premier offshore call center serving clients worldwide from the USA and Istanbul, Turkey. With a dual degree in Finance and Marketing, he blends strategic insight with operational expertise to deliver innovative, customer-focused solutions. Under his leadership, KASTTANA has become a trusted partner for businesses seeking to enhance customer experiences, optimize operations, and drive measurable growth.

Quinn Hoang serves as the Business Analyst and Director of Accounting at KASTTANA, bringing a wealth of expertise in financial management, data analysis, and strategic planning. Holding a Master’s degree in Accounting, Quinn leverages advanced analytical skills to interpret complex financial data, optimize budgeting processes, and drive informed decision-making across the organization.

With a keen eye for detail and a deep understanding of accounting principles, Quinn ensures the company’s financial integrity while providing actionable insights that enhance operational efficiency and profitability. Her dual role as a business analyst and accounting leader positions her as a key contributor to KASTTANA’s growth and long-term success

Ahmad Khamaiseh is an Industrial Engineer with expertise in process optimization, quality control, and team leadership. Starting at Century Miracle Jordan (CMJ) as a Production Engineer, I improved efficiency and ensured compliance with ISO 9001:2015 standards. At Concentrix, I advanced from Content Moderator to Team Leader, where I now drive performance and ensures high-quality, compliant digital content delivery across platforms.

Raghad Hijazi holds a Bachelor’s degree in Archaeology and Tourism and brings a diverse professional background spanning data management, content moderation, training, and team leadership. She began her career as a Data Entry Specialist in the car insurance sector before transitioning into digital content review, first with CSMENA and later with Concentrix.

At Concentrix, Raghad quickly advanced to Trainer and now serves as Team Leader, where she oversees team operations, drives performance, and ensures the delivery of high-quality, compliant content in dynamic, fast-paced environments. Her expertise lies in balancing operational efficiency with strict quality standards to achieve consistent, measurable results.